Last Updated: March 27, 2026

Apex Intelligence (“Apex,” “we,” “us,” or “our”) operates the website located at https://apexintell.co

(the “Site”) and provides CRM automation, database reactivation, reputation management, inbound call automation, and conversational AI services (the “Services”).

This Privacy Policy explains how we collect, use, disclose, and protect your information.

Business Contact Information

Apex Intelligence

Toronto, Ontario, Canada

Email: [email protected]

1) Information We Collect

a) Information You Provide Directly

We may collect:

Name, email address, phone number, business name

Any details submitted through forms, scheduling tools, or messages

Content of communications (email, SMS, chat, or phone)

b) Information Collected Automatically

We may collect:

IP address, browser type, device type

Pages visited, referring/exit pages

Approximate location (city/region)

Cookies and tracking technologies for performance and analytics

c) Information from Business Sources

If you are referred to us or introduced through an existing relationship, we may receive your contact details from that source.

2) How We Use Information

We use your information to:

Respond to inquiries and provide Services

Schedule calls, send reminders, and follow up

Deliver customer support and service communications

Improve performance, analytics, and user experience

Protect against fraud, misuse, or security issues

Comply with legal obligations

3) SMS/Text Messaging

By providing your phone number and submitting a form on our website, you consent to receive SMS messages from Apex Intelligence related to your inquiry, services, or appointments.

These messages may include:

Appointment scheduling and reminders

Follow-ups regarding your inquiry

Service-related updates and notifications

Message frequency may vary. Message & data rates may apply.

You can opt out at any time by replying STOP.

For assistance, reply HELP or contact us at [email protected]

We only send SMS messages to users who:

Have submitted a form

Requested information

Engaged with our services

We do not send unsolicited messages.

4) How We Share Information

We may share information with:

Service providers (CRM systems, hosting, analytics, communication tools)

Legal authorities if required by law

Business transfers (e.g., merger or acquisition)

Mobile Data Protection

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared with subcontractors solely to support service delivery (e.g., customer service, messaging platforms)

All the above excludes SMS opt-in data and consent

SMS opt-in information will never be shared with third parties

5) Cookies & Analytics

We use cookies and analytics tools to improve performance and user experience.

You can control cookies through your browser settings.

6) Data Security

We implement administrative, technical, and physical safeguards to protect your information.

However, no method of transmission or storage is 100% secure.

7) Data Retention

We retain information only as long as necessary to:

Provide Services

Maintain records

Comply with legal obligations

Resolve disputes and enforce agreements

8) Your Choices

You may:

Request access, updates, or deletion of your data

Opt out of SMS at any time by replying STOP

Opt out of marketing emails via unsubscribe links

To make a request, email: [email protected]

9) International Users

We operate in Canada, and your information may be processed in Canada or other jurisdictions where our providers operate.

10) Contact Us

If you have questions about this Privacy Policy, contact:

[email protected]